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Content Tester/Reviewer

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Job title: Content Tester/Reviewer

Company: Cypress HCM

Job description: Content Tester/Reviewer

Must Work EST Hours

Job Summary

Our Customer Success Team is seeking Content Testers/Reviewer to join a dynamic and global temporary project. This team manages the Sales Solutions Digital Customer Success Programs and is focused on driving customer delight and value at scale. The Content Tester/Reviewer will partner with our Insights, Decision Science and Marketing teams to review high volumes of content by proofreading grammar, punctuation and business acumen for customer-facing communications (ie. emails.). The Content Tester/Reviewer will provide quality assurance for seamless customer experience and ensure customer communications meet standards for content accuracy and relevancy by validating all elements such as copy, links and email layouts. They must also incorporate project management skills to report any content inconsistencies in the customer experience and suggest improvements.

Responsibilities

  • Provide quality assurance content testing for customer communications developed by generative artificial intelligence models;
  • Review high volumes of new content by focusing on the details and context, and fixing inaccuracies to respect the overall theme and intent of the content;
  • Ensure style guides and language syntax is met by resolving inconsistencies and errors in grammar, spelling, punctuation, and email design;
  • Validate all email elements such as links, videos, and page layouts are functioning correctly;
  • Follow established workflows to consistently track and report any inaccuracies to technical teams and support testing.

Basic Qualifications

  • 1+ years of experience in:

o Experience in writing, editing and proofreading content

o Managing fast-paced projects

o Proven experience as a content writer/editor, copywriter, journalist or content tester

Preferred Qualifications

  • Excellent attention to details
  • High level of organizational and time management skills
  • Bachelor’s degree in journalism, English or another related field
  • Experience with cross-functional collaboration
  • Excellent general computer and word processing skills
  • Great execution and prioritization focus

Suggested Skills:

  • High Level Organization and Time Management
  • Cross-functional Collaboration
  • Great Execution & Prioritization Focus

Compensation:

● $37.50/hr – $50.00/hr SF Bay Area and NY Metro

● $35.25/hr – $47.00/hr Washington DC, California (except bay area), CT, MA, NH, NJ, NY (except metro), OR, RI, VT, WA

● $33.00/hr – $44.00/hr AK, AZ, KE, HI, MD, ME, PA, TX, VA, WV

● $30.75/hr – $41.00/hr AL, AR, CO, FL, GA, IA, ID, IL, IN, KS, KY, LA, MI, MN, MO, MS, MT, NC, ND, NE, NM, NV, OH, OK, SC, SD, TN, UT, WI, WY

Expected salary: $37.5 – 50 per hour

Location: California – Washington DC

Job date: Fri, 12 May 2023 07:32:47 GMT

Apply for the job now!

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